Frequently Asked Questions (FAQs)
How can I make a booking?
There are a number of ways you can get started with your booking. Having browsed our website for what you want, you can either:
- Fill out the Contact Form
- Email us at - firstname.lastname@example.org
- Call us on 03 97683889 between the hours of 10am-5pm, Monday to Fridays.
We’d be delighted to hear from you via any of these means to discuss your requirements.
What is the duration of the hire period?
It is common for hires to be for a weekend event, so we set our prices for a 2-3 day period to cover these. Delivery is typically toward the end of the week and we aim to pick up as soon as possible at the start of the next week. For a mid-week event, we will drop the equipment off one day before and pick it up one day after the event.
How much notice do you need to book equipment?
We don’t have mandatory notice requirements on bookings. However, to guarantee availability, we recommend you book as far in advance as possible. Typical bookings are made 4-6 weeks in advance for marquees, and about 2-4 weeks in advance for other items. So we would recommend you going along with these booking times.
Our busiest time of the year is between October and March. During this period, in particular, the later you leave the booking, the higher the risk of equipment being unavailable.
Is a deposit required?
Yes, we require a 30% non-refundable deposit to secure the equipment for you. Bookings taken through the website are required to be paid in full at the time of booking. In the case of cancellation of website bookings, we will refund 70% of the booking fee.
When is the balance required to be paid?
The outstanding balance needs to be paid in full 10 days before taking receipt of the equipment. Short-notice bookings made within 10 days of the event need to be paid in full at the time of booking.
Payments can be made in cash, electronic bank transfer or with credit card. Credit card payments are subject to a surcharge (VISA and Mastercard 2%, AMEX 3%).
If I cancel do I lose my deposit?
Yes, deposits are non-refundable. A booking that is canceled within 7 days of the event will be liable for 100% of the hire costs plus any applicable cartage and labour charges.
What happens if there is damage to the equipment?
Your equipment will be delivered in good working condition. Any damages or breakages are the responsibility of the hiring person. If there is any damage incurred, contact us immediately for a quote on replacement item(s).
Does the equipment need to be cleaned prior to return?
Yes, all equipment needs to be returned in a clean state and cleaning charges will be applied for equipment that is not. The exception is for linen table cloths and serviettes; these are cleaned commercially and this is included in the cost of hire.
Do you have a show room?
Yes. The address of our showroom is:
Address:439 HammondRoad Dandenong South.
We have PVC 4x4 Marquees set up and these are available to view between 10am -5pm, Monday to Friday.
Can I collect and return the equipment myself?
No. We make sure our goods are transported safely, so deliverand collect everything to and from your location.
Can I collect and return the equipment myself?
Yes. If you're having a weekend event; equipment can be collected on Friday between 10am – 5pm and then returned the following Monday between10am – 5pm.
If you’re having a week-day event, you can collect equipment on the day before the event and return the day after. This involves a 3-day hire.
Equipment collected and returned by the customer is a D0-It-Yourselfservice. Make sure you can load & unload the goods yourself, as there may not be any member of staff available to assist you.
Much of our hire equipment is bulky and heavy, so please speak with our office staff prior to collection to make sure that you have enough capacity to transport all of the hired items.
Is my site suitable for installing a marquee?
Marquees can be installed on most surfaces. Normally, pegs are driven into the ground to secure the marquee. If the ground is not suitable for using pegs, the marquee will be weighted down using steel or concrete weights. In the event of the latter, an additional charge is incurred to install and remove these heavy items
What size marquee is suitable?
There are many factors to consider when deciding upon the size of marquee you need. Some factors for you to consider in your choice are as follows:
- Available space to install the marquee.
- Type of event (wedding, birthday partyetc).
- Number of
- Seating plan (rows of seats or around tables).
- Type of furniture you want (Top-table, other tables, buffet tables, chairs etc).
- Requirements for a stage.
- Area for a band.
- Is a dance floor needed.
- Catering area.
- Etc etc.